Frequently asked questions

A studio management system where members book classes, buy packages, pay and check in through LINE, while staff and instructors use a web back office. Everything runs on one set of data, so the numbers match on every screen.

Businesses that sell classes or sessions, such as Pilates, yoga and barre studios, group fitness and personal trainers. It works for a single-room studio as well as several locations.

Yes. Svana grew out of the system WE Pilates uses to run its studio, from member bookings to accounting documents.

No. Members use it through LINE, staff open the back office in a web browser on a computer, tablet or phone, and instructors can add it to their home screen to get alerts.

No. Members open the app from the menu in the studio's LINE chat and sign in with their LINE account or phone number.

Yes. The studio uses its own LINE Official Account, and the system connects the menu, member app and notifications to it, so members chat and book in the same place.

Booking confirmations, class reminders, a summary of sessions left after class, alerts when a package is about to expire, and spot offers from the waitlist. By default, morning classes are reminded at 20:00 the night before and afternoon classes at 08:00 on the day.

Join the waitlist without using a session. When someone cancels, the first person in line gets the spot offered in LINE; if they don't confirm within 30 minutes, it moves to the next person.

If they haven't checked in 30 minutes after class starts, the system records a no-show and applies the studio's rules automatically.

Everywhere. The member app, LINE messages, receipts and back office all use the studio's name, logo, colors and cover image, and can be tailored to the way your business works.

Yes, for example how many hours ahead members can cancel, how many days ahead they can book, how many sessions they can book a day, and how long a waitlist offer stays open. The rules are checked every time a member books.

Yes, from the back office: number of sessions, package validity, one-time trial packages, discount codes and referral codes.

Yes. The sign-up fields, health form and the agreement customers sign are adjusted to each studio's services.

Yes. Each location has its own rooms, capacity and class schedule.

Yes, a main domain or a subdomain such as booking.yourstudio.com. The member app in LINE and the back office both open on it, with HTTPS.

No. The system runs on a Cloud we provide, with HTTPS certificates, updates and hourly backups taken care of.

Everything. The owner account sees every menu, location and record in the back office, including the team's activity log.

Yes. Export booking, daily sales, output VAT and outstanding balance reports as CSV or Excel, and ask for a full database file at any time. The data belongs to the studio.

Yes. Add features or connect other systems you use, through our team or your own developers. It is built on Laravel and MySQL, which most developers know.

Both include the first year of Cloud. Essential, at THB 39,000, covers bookings, payments, the member app and the back office for a single-location studio. Complete, at THB 59,000, adds the instructor app, multiple locations, tax invoices and output VAT reports, marketing tools, health forms and agreements.

The first year is included in the plan price; from year two it is THB 12,000 a year. It covers servers and Cloud, HTTPS certificates, updates and bug fixes, all scheduled jobs and hourly database backups. It is the same for every plan.

No. All plan prices and Cloud fees exclude 7% VAT.

A few are paid directly to other providers: the LINE Official Account plan once you go past the free message quota, per-transaction fees from the payment provider, and domain registration.

Yes. Pick the closest plan and we add the rest as Custom work, quoted by scope, such as an accounting software connection, special reports or moving data from your current system.

Credit and debit cards, PromptPay, TrueMoney, ShopeePay and LINE Pay, through the payment providers Omise or 2C2P.

Straight into the merchant account the studio holds with the payment provider.

Yes. Every payment gets an automatic receipt, members can request a company tax invoice when paying, accounting issues credit notes for refunds, and the output VAT report exports to Excel.

Yes. Pending payments are rechecked every 5 minutes, and each payment adds sessions only once, even if the result arrives more than once.

Only staff accounts the studio creates, in five roles: admin, front desk, instructor, accounting and marketing. Each role sees only the menus for its own work.

It needs both a password and a 6-digit code sent by email. The code expires in 10 minutes, allows 5 wrong attempts, and a trusted device can be remembered for 24 hours.

No. Customers enter their card in the payment provider's own window, so the studio's server never receives the card number.

Every hour, with copies kept for about 7 days.

Yes. The All Logs page records every create, edit and delete, with who did it, when, and what changed.